Sales Models, Metrics, and Motions Blog

SDR, AE, and CSM analysis

Sales Models, Metrics, and Motions Blog

Inside Sales Experts Blog

by

Matt Bertuzzi

Matt bleeds blogs, business books and inside sales. He is never short an answer to the question, “Read or see anything interesting lately?” Matt works with Bridge Group clients on tools, roadmaps, and advice around inside sales. Internally for The Bridge Group, he works on technology, content, and other (fun!) projects.

Recent Posts

3 Thoughts On Stopping Sales Rep Turnover

Posted by Matt Bertuzzi on Wed, Jan 08, 2014


A couple of emails hit my inbox last week back-to-back.

The first was from Glassdoor, Best Places to Work 2014, announcing their 6th annual employee choice awards. The second was from Craig Ferrara of AG Salesworks, 7 Things I Want My Inside Sales Team To Know For 2014.

Now, I love Glassdoor. It's the best way to get the inside dish on the Pros and Cons of working at a given company. So I wondered, what if I grabbed a bunch of those reviews and compared them to Craig’s list?

Experiment time!

Here is the process I used:

  • Logged into Glassdoor and picked out the B2B tech companies from the Top 50
  • Drilled into Sales reviews only (inside, AEs, SDRs, etc.)
  • Exported the most recent 100 reviews

I got busy parsing and found something pretty interesting.

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Topics: recruiting, inside sales motivation

40% of Reps Will Miss Quota And I Feel Fine

Posted by Matt Bertuzzi on Thu, Dec 05, 2013


Like many of you, I attended Dreamforce last month. As is often the case, some of the most interesting conversations happen in the hallways between sessions.

During one of those conversations, I got pulled into a debate between two VPs of Inside Sales.

The question under consideration

If 40% of the reps on a sales team miss quota, who is at fault?

VP #1 argued that the team wasn't properly led - essentially failure was on the sales leader’s shoulders. VP #2 countered that it was more likely territories were uneven and many reps were assigned unrealistic quotas - failure was on the shoulders of the sales planning organization. Having made their cases, they looked at me to choose a side.

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Topics: inside sales management, metrics

Take the 2014 Sales Development Survey

Posted by Matt Bertuzzi on Wed, Nov 13, 2013


Today, we launch our 2014 research on the Sales Development / Lead Generation function -- focused on teams generating pipeline (ADRs, BDRs, MDRs, SDRs).

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Pay No Attention To The 'All Powerful' Buyer

Posted by Matt Bertuzzi on Thu, Nov 07, 2013


For some time, I’ve had a thorn in my side about a particular ‘insight’ floating around the sales punditry.

I’ve grumbled when it was repeated on conference stages, scowled reading it on blogs, and I might have exclaimed ‘for f***s sake’ when I found in Dan Pink’s (otherwise) excellent To Sell is Human.

But earlier this week, I heard it from a young Inside Sales Rep as a ‘justification’ for not picking up the phone. That did it. I'm as mad as hell and I'm not going to take this anymore!

Here’s what he said: 

I don't believe in outbound calling. Maybe years ago, when sales reps had more info than prospects, it made sense. 

Now, the buyer is educated and has all the power – better to wait for them to come to me.

This essentially a parroting of the information assymetry idea: that pre-web we lived in an era of tyrrany where sales ruled over buyers mercilessly.

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Topics: sales tips

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