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Sales Models, Metrics, and Motions Blog

SDR, AE, and CSM analysis

Sales Models, Metrics, and Motions Blog

Inside Sales Experts Blog

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Pitfalls when Building Inside Sales (Part 2)

Posted by Trish Bertuzzi on Wed, Jul 27, 2011

 
This is the final part of a podcast with Brian Zimmerman on “pitfalls to avoid when building an inside sales team.” You can find the 1st part of conversation here: Common Pitfalls When Building Inside Sales.

(Note: You can read a transcript of the conversation, you can listen to the podcast, or you can view a brief slideshare presentation of the highlights below.)
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Hiring is a Process 

Devon Warwick: A lot of our portfolio companies are in growth mode where they’re hiring. What are some pitfalls that they should be avoiding, particularly with the sales team?

Trish Bertuzzi: You need to have a process. So many people just wing it when it comes to hiring. You need to have a process for even just processing resumes. Have a checklist of your requirements. Have some way to look at a resume that is fact based not subjective. You need to have a process for peer interviews. You need to have a process for collecting feedback from everyone that’s involved in the interview process. This is not a place to wing it. 

Brian Zimmerman: I think it all starts with your aspirations and your company culture and truly putting on paper how new hires have to fit into your culture.

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Topics: inside sales management, best practices

Central Desktop, CEO Isaac Garcia on When VC Means Value Add

Posted by Trish Bertuzzi on Wed, Apr 20, 2011


Did you ever run across an organization that you want to model your business against because they just get it? Well, I have and for me that organization is OpenView Venture Partners.

OpenView is focused on finding, capitalizing and assisting expansion stage technology companies on accelerating their journey toward market leading companies.

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We find them to be open, sharing, knowledgeable and some of the best networkers around. Since we have a love fest going with them, we wondered if their portfolio companies feel the same way. So I asked if we could interview one.

What follows is a conversation I had with Isaac Garcia, Co-Founder & CEO of Central Desktop.
Central Desktop delivers a cloud-based social collaboration platform that allows people to connect and share information to drive profitable business results.

Heads up all you technology companies considering funding…. you may want to keep reading and add OpenView to your list!

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Topics: ask the experts, best practices

Creating an Inside Sales Career Path

Posted by Patrice Murray on Thu, Apr 14, 2011


The number of Inside Sales departments is projected to grow from 800K (in 2009) to over 2M (in 2013) - according to SKKU/infoUSA research (PDF).

Steve Watts from The Sales Insider argues:

A 300% increase isn’t a “minor trend,” or a “significant shift.” It’s a Revolution.

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But what happens when an Inside Sales Rep is ready for something new and different? 
Does their career path always mean staying “inside?”

Some view Inside Sales as a stepping stone. But the days of "hungry", first job out of college-Reps pounding the phones are largely gone.

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Topics: inside sales management, best practices, mentoring

3 Perspectives on a Bigger, Better & Faster Inside Sales in 2011

Posted by Matt Bertuzzi on Thu, Feb 03, 2011

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Earlier this week I was lucky enough to listen in on a Focus.com roundtable billed Bigger, Better, Faster: Inside Sales in 2011. Moderated by Chris Snell who lead the panel through a range of topics around Inside Sales & Inside Sales Management. (The recording [MP3 file] has been made available, so you can give it a listen when you have some time.)

I thought it would be interesting to highlight three questions that the panel addressed:

  • What did Inside Sales do right in 2010?
  • Where did Inside Sales get tripped up in 2010?
  • What can Inside Sales Managers do to reduce hire-to-production time in 2011?
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Topics: lead generation, inside sales management, best practices, recruiting

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