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Sales Models, Metrics, and Motions Blog

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Pitfalls when Building Inside Sales (Part 2)

Posted by Trish Bertuzzi on Wed, Jul 27, 2011

 
This is the final part of a podcast with Brian Zimmerman on “pitfalls to avoid when building an inside sales team.” You can find the 1st part of conversation here: Common Pitfalls When Building Inside Sales.

(Note: You can read a transcript of the conversation, you can listen to the podcast, or you can view a brief slideshare presentation of the highlights below.)
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Hiring is a Process 

Devon Warwick: A lot of our portfolio companies are in growth mode where they’re hiring. What are some pitfalls that they should be avoiding, particularly with the sales team?

Trish Bertuzzi: You need to have a process. So many people just wing it when it comes to hiring. You need to have a process for even just processing resumes. Have a checklist of your requirements. Have some way to look at a resume that is fact based not subjective. You need to have a process for peer interviews. You need to have a process for collecting feedback from everyone that’s involved in the interview process. This is not a place to wing it. 

Brian Zimmerman: I think it all starts with your aspirations and your company culture and truly putting on paper how new hires have to fit into your culture.

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Topics: inside sales management, best practices

The Swiss Army Knife of Prospecting

Posted by Janet Stucchi on Tue, Jul 19, 2011

 
Prospecting, prospecting, prospecting… no matter how much we want our “A-players” focused on closing business, building pipeline is still an integral part of any successful sales strategy.

Many Reps equate prospecting with the dreaded cold-calling. Some feel that their tenure has elevated them above the prospecting fray.

Probably more importantly, bells aren’t wrung & club isn’t often achieved for prospecting prowess. It’s no wonder Reps shirk, skirt or under-power their prospecting efforts.

It is up to us, the Inside Sales Leaders, to address this. Reps need to understand that prospecting is a process; not an event. The once-per-week call blitz is not sufficient. Successful prospecting requires a daily process, a good attitude, and the right tools to be successful.

When you think of prospecting, think of a Swiss Army Knife:

A multi-tool with many special-purpose tools to get the job done!
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Topics: inside sales management, inside sales motivation

Remote Call Coaching - Never Been Easier!

Posted by Cindy Littlefield on Thu, Jul 07, 2011

 
Today, Inside Sales leaders are increasingly facing the challenge of managing remote teams. Technology is making managing easier, but coaching remains a challenge.

Many first-line managers wonder:

How in the world am I going coach and mentor my team if I’m not sitting next to them, or in the same city or time zone for that matter?

Just the other day I saw this question on the AA-ISP message board:

I'm home based with an inside sales team out of one of our offices 2000 miles away. I'm not able to listen in on their calls unless we conference call. Is there a SaaS solution that we can use so that I can virtually "Y-jack"?

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Topics: inside sales management, technology

Quick Pearls of Wisdom from the Sales Illuminati

Posted by Trish Bertuzzi on Wed, Jun 29, 2011


I spent the day at the Boston Sales 2.0 Conference  last week. What follows are the pearls of wisdom I was lucky enough to pick up.

Enjoy! (Note: you'll find some of my comments in italics)
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Customers

"An IBM study reports that 80% of CEOs say getting closer to the customer is a major priority."
- Keith Hontz, VP Sales Line of Business Solutions - SAP America

"Don’t interact with your customers without preparation. Three drivers: 1) access to contact specific customer info, 2) analytics to anticipate trends and 3) integration into one place."
- Chuck Penfield, VP CRM on Demand - Oracle

"Are all your customers created equally, and if not, shouldn't that dictate compensation?" 
- Chris Cabrera, Founder, President & CEO - Xactly

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Topics: inside sales management, technology, sales techniques

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