To those that know me well, I’m not making news when I confess my love for Salesforce.com. Add in metrics, reports and dashboards and we have a perfect weekday afternoon.
That being shared, I recently stumbled upon a recorded Dreamforce session on "Sales Prospecting Secrets: How Salesforce.com Fills the Funnel with Hot Leads." Needless to say, that’s right up my alley.
Since the full session clocks in at 52 minutes, I thought I'd share some of the highlights here. The first part of the talk is given by Erik Nierenberg,VP of Sales Business Development, and covers his outbound-focused team.
Point 1: Build Career Path into your Sales Roles
Salesforce.com breaks their Sales Development group into 2 roles: SRs and EBRs.
The SR team handles inbound lead qualification. These Reps are often straight out of college. This group serves as a training ground for future EBRs.
The EBR team (Enterprise Business Reps) is tasked with generating net new opportunities. These Reps are 3-5 years out of college and often former SRs. This group also serves as a training ground for future Account Executives (Reps closing business). Erik shares that the average tenure of EBRs is 12-18 months.
Takeaway: