This site uses cookies. Learn more >>
 

Sales Models, Metrics, and Motions Blog

SDR, AE, and CSM analysis

Sales Models, Metrics, and Motions Blog

Inside Sales Experts Blog

by

Matt Bertuzzi

Matt bleeds blogs, business books and inside sales. He is never short an answer to the question, “Read or see anything interesting lately?” Matt works with Bridge Group clients on tools, roadmaps, and advice around inside sales. Internally for The Bridge Group, he works on technology, content, and other (fun!) projects.

Recent Posts

The Inside Track on Salesforce.com’s Outbound Team

Posted by Matt Bertuzzi on Wed, Feb 01, 2012


To those that know me well, I’m not making news when I confess my love for Salesforce.com. Add in metrics, reports and dashboards and we have a perfect weekday afternoon.

That being shared, I recently stumbled upon a recorded Dreamforce session on "Sales Prospecting Secrets: How Salesforce.com Fills the Funnel with Hot Leads." Needless to say, that’s right up my alley.

Since the full session clocks in at 52 minutes, I thought I'd share some of the highlights here. The first part of the talk is given by Erik Nierenberg,VP of Sales Business Development, and covers his outbound-focused team.

Point 1: Build Career Path into your Sales Roles

Salesforce.com breaks their Sales Development group into 2 roles: SRs and EBRs.

The SR team handles inbound lead qualification. These Reps are often straight out of college. This group serves as a training ground for future EBRs.

The EBR team (Enterprise Business Reps) is tasked with generating net new opportunities. These Reps are 3-5 years out of college and often former SRs. This group also serves as a training ground for future Account Executives (Reps closing business). Erik shares that the average tenure of EBRs is 12-18 months.

Takeaway:

If you are hiring Gen-Y Rep, you need to be ready to discuss career path – ready during the interview, ready at month 8, month 12 or month 14. Managers need to be prepared to answer “what’s next for me within this organization?”.
Read More

Building Inside Sales in Europe [New Ebook]

Posted by Matt Bertuzzi on Wed, Jan 25, 2012


Judging by the constant stream of job postings in the Inside Sales Experts LinkedIn group, the market for Inside Sales talent in Europe is hot.

Recruiting a German-Speaking Inside Sales Specialist in (Reading, UK)
Looking for Dutch-Speaking Business Development Agents for an IT Co. (Barcelona, Spain)
Hiring Multilingual Inside Sales Reps Based in Dublin (Ireland)

Through numerous conversations with clients, we've been hearing anecdotal feedback about the challenges US & Canadian companies are facing when building inside teams targeting the European market: the more active role of resellers, hiring for sales/language skills, list & data sources, acceptance of phone & web selling, etc.

Read More

Topics: inside sales management, inside sales strategy

Quick Thoughts for a Pre-Holiday Week

Posted by Matt Bertuzzi on Tue, Dec 20, 2011


First things first.

Thanks, for real!

Thanks for reading our thoughts and sharing your comments this year. We hope that, in some small part, our perspective (and occasional snark) made your job a little easier and your business more successful.

Your vote is your gift

As part of our 1/1/1 integrated philanthropy program, we are looking to make a year-end contribution to two charities. Please take a quick moment to vote for your top choice. We’ll be donating to the top 2 charities.
.
 
2011 Best Of!

As we love to do, here’s our official The Bridge Group 2011 Year in Review – best of:

Read More

Recruiting, Motivating & Retaining Inside Reps [new research]

Posted by Matt Bertuzzi on Thu, Dec 08, 2011


Recruiting, motivating & retaining great Reps is a critical component of any Inside Sales strategy. One thing that has largely been absent in the process is feedback from the Reps themselves.

With that in mind, I am very excited to announce the launch of a new research project with our good friends at Vorsight:
Inside Sales Motivation Research Survey.

We are asking Inside Reps (& reps only) to share 3-minutes on a web survey about what motivates them professionally and how their current role is stacking up. In exchange, participants will be entered into a drawing where one winner will receive an Apple iPad2 and another a Kindle Fire. For the full who, what, where & how please see this.

Read More

Topics: inside sales hiring, inside sales motivation

Get the latest SDR, AE, and CSM insights in your inbox.

We're committed to protecting and respecting your privacy.
By clicking subscribe above, you consent to allow us to store and process the personal information submitted
to provide you the content requested.
 
Comments

What do you think?