We all know that ramp time is a KPI for inside sales organziations. From our 2015 inside sales research, we also know that the percentage of companies with 5+ month ramp time has tripled since 2010.
Online survey software company Qualtrics takes this seriously. And judging by their Glassdoor reviews, they are nailing it.
Recently, I had a chance to speak with Charlie Besecker their Head of Sales Development, Sales Enablement and Professional Development. I asked him a few questions that I thought would be of interest to the inside sales community.
When did onboarding become a mission for Qualtrics?
When given the assignment of revamping our onboarding process, I asked what our ultimate goal was, "How will we know when we’ve been successful?" The response was daunting: “You know how Xerox, IBM, and Pitney Bowes, became synonymous with world class training and are spoken about for decades to come? Like that.”
As cheesy as it is, we started with a