metrics, trends, and analysis

The New Hotness: SalesforceIQ for Sales Cloud

Posted by Matt Bertuzzi on Wed, Oct 07, 2015

Like many of you, I’m finally recovering from the one-two punch of Dreamforce ’15 and the end of Q3.  

Now that my head is above water, I want to highlight one Dreamforce product launch you might have missed: SalesforceIQ for Sales Cloud. I’ve been playing with the app for a few weeks and am totally blown away.

What it is

SalesforceIQ for Sales Cloud is both a mobile email client (iOS and Android devices) and a Chrome browser extension.  The product marketing promises:  sell smarter right from inbox. They aren’t kidding. It is part email open tracker, part cloud calendar scheduler, part Salesforce integration, and part automated assistant.

How it works

I shot a quick video walk-thru to give you a feel for the app.

Read More

Topics: technology

"Sit" Your Team Up for Success

Posted by Sally Duby on Thu, Sep 10, 2015

You’ve spent hours interviewing, training, and coaching your inside sales team to help them hit their goals. But are you truly ‘sitting’ them up for success?

While open floor-plans in offices are in vogue, we shouldn’t always succumb to every trend. (Clogs, jeggings, mullets… need I say more?)

The New Yorkerin a review of research on this nouveau workplace design, determined that the benefits in building camaraderie simply mask the negative effects on work performance. While employees feel like they’re part of a laid-back, innovative enterprise, the environment ultimately damages workers’ attention spans, productivity, creative thinking, and satisfaction.
  - Lindsey Kaufman, The Washington Post

Inside sales reps, in particular, need to be able to make calls in a calm, quiet and controllable environment. Can you imagine prospecting while 5, 15, or 50 of your closest colleagues hold their own conversations? This makes no sense for those of who make our livings talking and listening for 3+ hours a day.

Take a look at Glassdoor reviews posted by inside sales reps and you'll find

Read More

Topics: inside sales management

Productivity Hack: Customize Chrome Search

Posted by Matt Bertuzzi on Wed, Aug 19, 2015

Our featured author today is Seth M. List, Director Market Development at Umbel. He joins us for the latest installment of the Inside Sales Practioner Series.

Over in the Sales Development Rep Forum on LinkedIn, Trish Bertuzzi recently posed this question:

What are your most effective SDR productivity hacks?

While my hack isn’t explicitly for sales development. It is wonderful nonetheless for Chrome users.

Chrome is awesome for quite a few reasons. As it relates to sales development, sales and/or sales management, this one is my favorite.

In a nutshell, what I’m going to teach you to do is perform Salesforce,
LinkedIn, Wikipedia, Google Drive, Hoovers, and more searches directly
from Chrome’s URL bar using custom keywords.

Read More

Dreamforce ‘15 Sessions: My Top Picks by Role

Posted by Matt Bertuzzi on Tue, Aug 11, 2015

Dreamforce is big. Very big.

Like 68 different sessions before 10AM on Day 1 big.

After a dozen hours of bookmarking, whiteboarding, and calendaring, I've built my agenda. I've also put together a short list of the sessions I'm most looking forward to.

Based on your role, I've created three slideshares:

I've embedded the first two below.

Read More

How SingleHop Fights Customer Churn

Posted by Trish Bertuzzi on Wed, Aug 05, 2015

Our featured author today is TJ Waldorf, Director of Inside Sales at SingleHop. He joins us for the latest installment of the Inside Sales Practioner Series.

For anyone who works in a subscription-based business, where customers pay on a month-to-month basis and can cancel at any time, you know how critical customer retention is.

Through experience, I’ve learned that the ability to regain a customer once they’ve already decided to cancel is extremely difficult. You can throw incentives at them, beg and plead for them to stay, but they’ve likely already moved on.

Here are 3 ways to make sure you minimize the dreaded “I'm canceling” notice:

Get everyone involved

Your customers interact with many areas of your business (sales, support, billing, marketing, etc.) What I’ve found is that many times, your front line staff aren't always attuned to the signs of customer dissatisfaction.

Read More

Get Updates by Email


Sharing insight & ideas on Inside Sales best practices for pipeline generation & quota attainment - trends, tips, models & metrics.

New Call to action