metrics, trends, and analysis

Inside Sales Experts Blog

Inside Sales Experts Blog


The Five Whys of Sales Development

Posted by Trish Bertuzzi on Wed, May 25, 2016

Recently, I had a conversation with the CRO of an exciting SaaS startup. He had just built a sales development team and was frustrated with the results to date. Prior to his current role, he was Director of Sales for a well-established, big name company. Now at a startup, he faced no name recognition and next-to-no inbound marketing support.

I asked him about the specifics of his SDR strategy and he replied, “I replicated what we had in place at BigCo. It worked extremely well there, so why not here?”

And therein lies the problem.

Sales development is not one size fits all. That conversation is far from unique—I have them all too frequently. So much so, that I created a framework to help companies think through their implementations. Let me set the stage a bit.

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Topics: sales development

What's the Minimum ASP Where Sales Development Makes Sense?

Posted by Matt Bertuzzi on Tue, May 17, 2016

It’s safe to say that the sales development function is here to stay. Companies, conferences, and careers are being built around the SDR movement. If your average sales price is $100K+, sales development is a no brainer. At $50K, it’s most definitely a yes. But what about $16K? Or $8K? $4K?

There are dozens of threads on Quora about sales development, but none directly answer the question:

What is the minimum ASP where “doing sales development” makes sense?

Even in our Inside Sales AE research and SDR research, we’ve never tackled this specific question. But by combining the two data sets, I think I’ve come up with a pretty good answer. You can follow my math below or skip to the end number here(Note: I’m not commenting on growth versus profitability. See Mark Suster, David Skok, and Danielle Morrill for that.) I’m trying to answer a more straightforward question. If I spend $250K on sales development, by how much should revenues increase?

To get there, we need to step through four questions.

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Topics: metrics, sales development

Hiring 2016 Grads? Recruit with Instagram

Posted by Kyle Smith on Wed, Apr 20, 2016

For New Englanders like me, Spring means three things - golf, despair over the Red Sox’s starting rotation, and college graduation season.

A new crop of sales talent is readying to enter the market and nearly all of my clients have open headcount for Sales Development Reps. And, I can assure you, most are facing a very competitive hiring market. If you’re looking to attract the class of 2016, you have to be creative. It should come as no surprise that 90% of those under the age of 30 use social media. What you may not know is that Instagram’s usage has surpassed Twitter’s – registering 400M monthly active users.

A new channel for recruiting

If you are looking to drive candidates to your positions, you need to fish where your potential candidates swim.

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Topics: inside sales management, inside sales hiring

Too Many Job Descriptions Are Sleep Prescriptions

Posted by Trish Bertuzzi on Tue, Apr 12, 2016

"The corporate SDR is accountable for booking sales demos across all verticals for the closing representative. They will be responsible for proactive calling and lead activity management owning the prospecting stage from . . ." Zzzzzzzzz.

Sorry. Nodded off there.

After a scan of more sales development job descriptions than I can count, I can tell you that’s how the vast majority sound. In a word: dreary. They are about as captivating and inspiring as the operating manual for my toaster. Most of us were taught that a job description should, well, describe the job. But that’s totally backwards.

A job description should sell the job. If you can’t capture attention and interest, who the hell cares about the fine print.

Your job descriptions are content assets that should be attracting top talent. If done well, you’ll be selling the sizzle, while every other hiring manager will be documenting the chemical makeup of the steak.

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Topics: inside sales hiring, sales development

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