Sales Models, Metrics, and Motions Blog

SDR, AE, and CSM analysis

Sales Models, Metrics, and Motions Blog

Inside Sales Experts Blog

by

Sales Lessons from 'Angry Birds'

Posted by Janet Stucchi on Fri, Feb 17, 2012


The Angry Birds phenomenon continues to grow. Not content with being the most downloaded app in 2011, the game is headed to Facebook. For those of you unfamiliar, here's the game's trailer. (In short, Angry Birdsplayers control a flock of birds attempting to rescue eggs that have been stolen by a group of evil pigs.)

Sounds crazy, but I can tell you that - it is addicting! So, how does this relate to Sales?

1. Be prepared – focus on your target

To win in Angry Birds, you can't waste birds by just flinging them out there and hoping to knock something down. Instead, you want to isolate a single part of the structure and strategically fire at it until you destroy it. In Sales, it is equally important to understand the structure or sweet spot you want to “attack”. In other words, knowing your Ideal Customer Profile (ICP).

Many times, CEOs & VPs of Sales will tell me, "Our ICP is the Fortune 500." My internal response is to hope they get hit in the head with a flying bird. The F500 is not a sweet spot - it is a huge target that can swallow up your resources without gaining any traction.

Give some thought to the commonality where you've already had sucess. Is there a revenue size or # of employees where your message resonates best? Must other technologies to be in place for you to succeed? What functional areas must you target to launch the sales process?
Before you deploy your team, be sure you have identified your ICP.

2. Launching - hire the right people for the job

Now that you know where to aim, determine the right bird for the job. Since each bird has a different talent, you must deploy the correct one against certain obstacles. For example, launching a big red bird at a straw hut would be overkill; while launching a blue bird at a concrete structure would be like trying to use a feather to knock down a steel-reinforced door.

What skills must your Reps have in order to succeed? Strong time management skills to handle lots of transactions? Great message-tailoring skills to work deals with multiple stakeholders? Great detective skills to profile accounts and find the right contacts?

Read More

Topics: sales process, inside sales management, target marketing

Attracting Top Inside Talent [moving past the 90’s]

Posted by Trish Bertuzzi on Thu, Feb 09, 2012


Last month, I had the pleasure of attending the AA-ISP Senior Exec Retreat and spending time with 50+ Execs, VPs and Directors sharing & discussing issues relevant to inside sales.

One of the workshops focused on Employee Lifecycle. Well, let me tell you that I learned a ton from the other attendees – Inside Sales leaders from companies like IBM, Mentor Graphics, Staples, & Henkle to name a few.

I thought I’d share a few takeaways from that session – specifically focused on the front end of the employee lifecycle: Sourcing.

For the better part of the last 15 years we’ve all used a combination of the following to source candidates:

  • Internal and external referrals
  • External or in-house recruiters
  • Online postings: corporate sites, Monster, LinkedIn, etc.

But we know that finding top talent is tougher than ever before. Our hiring infographic notes that:

  • The demand for inside sales talent increased 124% from 2009 to 2011
  • The demand for lead generation talent increased 59% in the same time period
  • 59% of all reqs are filled in under 45 days

Yikes… Since filling open reqs dramatically impact our ability to achieve revenue goals, what can we do about it?

My hypothesis is that the static, newspaper-come-Monster-come-LinkedIn job posting isn’t doing the job. We need to get creative (read 21st century) to stand out & showcase our opportunities.

I wanted to call out 2 examples of companies that are using creative methods to recruit top talent.

Read More

Topics: best practices, inside sales hiring

The Inside Track on Salesforce.com’s Outbound Team

Posted by Matt Bertuzzi on Wed, Feb 01, 2012


To those that know me well, I’m not making news when I confess my love for Salesforce.com. Add in metrics, reports and dashboards and we have a perfect weekday afternoon.

That being shared, I recently stumbled upon a recorded Dreamforce session on "Sales Prospecting Secrets: How Salesforce.com Fills the Funnel with Hot Leads." Needless to say, that’s right up my alley.

Since the full session clocks in at 52 minutes, I thought I'd share some of the highlights here. The first part of the talk is given by Erik Nierenberg,VP of Sales Business Development, and covers his outbound-focused team.

Point 1: Build Career Path into your Sales Roles

Salesforce.com breaks their Sales Development group into 2 roles: SRs and EBRs.

The SR team handles inbound lead qualification. These Reps are often straight out of college. This group serves as a training ground for future EBRs.

The EBR team (Enterprise Business Reps) is tasked with generating net new opportunities. These Reps are 3-5 years out of college and often former SRs. This group also serves as a training ground for future Account Executives (Reps closing business). Erik shares that the average tenure of EBRs is 12-18 months.

Takeaway:

If you are hiring Gen-Y Rep, you need to be ready to discuss career path – ready during the interview, ready at month 8, month 12 or month 14. Managers need to be prepared to answer “what’s next for me within this organization?”.
Read More

Building Inside Sales in Europe [New Ebook]

Posted by Matt Bertuzzi on Wed, Jan 25, 2012


Judging by the constant stream of job postings in the Inside Sales Experts LinkedIn group, the market for Inside Sales talent in Europe is hot.

Recruiting a German-Speaking Inside Sales Specialist in (Reading, UK)
Looking for Dutch-Speaking Business Development Agents for an IT Co. (Barcelona, Spain)
Hiring Multilingual Inside Sales Reps Based in Dublin (Ireland)

Through numerous conversations with clients, we've been hearing anecdotal feedback about the challenges US & Canadian companies are facing when building inside teams targeting the European market: the more active role of resellers, hiring for sales/language skills, list & data sources, acceptance of phone & web selling, etc.

Read More

Topics: inside sales management, inside sales strategy

Get the latest SDR, AE, and CSM insights in your inbox.

Comments

What do you think?