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Sales Models, Metrics, and Motions Blog

SDR, AE, and CSM analysis

Sales Models, Metrics, and Motions Blog

Inside Sales Experts Blog

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LinkedIn Fundamentals for Sales Reps

Posted by Janet Stucchi on Wed, Jan 16, 2013

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Making the Transition: From Lead Gen to Closing Business

Posted by Matt Bertuzzi on Wed, Jan 09, 2013

I saw this question on LinkedIn the other day:

I was immediately reminded of something I saw from Chris Corcoran, Cofounder of memoryBlue. Chris was kind enough to let me repost the following:
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Lead Generation to Inside Sales – Are You Worth The Risk?

Many high tech salespeople earn their stripes in lead generation for the complex sale. It’s a low risk way for companies to test and train sales professionals without allowing inexperienced reps to blow deals.  However, most lead gen reps don’t view the role as the zenith of their professional sales career; instead they have their sights set on the next rung of the ladder. Contrast that with companies, and more specifically sales managers, who are hesitant to hire someone for a closing position unless the sales professional has experience closing deals.

Fair or unfair, you’ll have to win the chicken or the egg argument—how am I supposed to get closing experience unless someone gives me an opportunity to get closing experience—because managers may see you as a project that they don’t need on their already overcrowded plate.

In order to win this debate, you’ll need to prove that you’re a sales professional worth betting on.

Here’s how.

Record Your Calls.

Peyton Manning is considered one of the greatest quarterbacks in the history of football. The New York Times wrote an article “Peyton Manning’s Case for Being the Best Ever” detailing how he out-prepares the competition each week and chronicles his legendary film study habits.

In order to outpace the pack, invest time each week breaking down recordings of your prospecting calls.  Pick one or two calls each week and complete a detailed call evaluation where you dissect the call.

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Topics: inside sales motivation

Do This in 2013 & Boost Inside Sales Productivity

Posted by Matt Bertuzzi on Wed, Dec 19, 2012

As we wind down 2012, I want to share a quick snippet from the single best article I read this year on what it means to be a Sales Manager.

Chris Snell, Inside Sales Manager at Care.com, wrote:

My reps time is really valuable to them, and it has to be even more valuable to me. Invites to internal meetings, issues of customer service that they’re not equipped to handle, and requests from colleagues that take them away from their sales efforts – all of these things are distractions, and it’s really my job to keep my reps free from them.

You’re in sales, you understand the necessity of hitting your goals, you know that any time off of the phone building relationships and prospecting affects you financially.

If I’m not able to help keep my reps from these types of diversions, they’re going to feel it, and ultimately, so will the business. You see, I don’t really think of myself as a sales manager, but rather a guardian. I need to guard my team’s time so that they can focus on their goals.

So how do you best guard their time?

One idea is to give them a place to share exactly the issues that are taking them off the phone and away from prospects.

Salesforce.com COO George Hu shared how they did exactly that: they created a chatter group for ‘Airing of Grievances’.

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Topics: inside sales management

Closing Year-End Business

Posted by Trish Bertuzzi on Tue, Dec 11, 2012

 
Last week, I joined a dozen or so sellers in a #SalesInsiders chat on “Closing more business by year-end.” I wanted to share some of the great ideas that came out of that conversation.

More business - less discounting

  • Upsell the deals you were going to close anyway. If you have a great relationship and you know the deal is going to close, ask if there is any budget they need to spend by year-end. Before you ask, make sure you have a product/solution in mind for them to spend it on.
  • Use your Executives to call prospect Execs to get a deeper sense of the deal and what can be done to close it by year-end. That is what your executive management team is there for. They are a resource for you - use them. (h/t to Jonathan London on these)
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Topics: sales tips

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