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Sales Models, Metrics, and Motions Blog

SDR, AE, and CSM analysis

Sales Models, Metrics, and Motions Blog

Inside Sales Experts Blog

by

Trish Bertuzzi

Author Jonathan Franzen said "one-half of a passion is obsession, the other half is love." With that in mind, ask anyone who's met Trish and they'll tell you - she is passionate about Inside Sales. Trish often remarks on how lucky she is to work with an amazing team at The Bridge Group, helping Sales & Marketing leaders make the big decisions: on implementation strategy, process to improve performance, supporting technology, metrics & measurement. Over the last two decades, Trish has promoted Inside Sales as a community, profession and engine for revenue growth. In the process, The Bridge Group has worked with over 220 B2B technology clients to build, expand and optimize their inside sales efforts.

Recent Posts

Power Tips for Selling

Posted by Trish Bertuzzi on Fri, Jan 04, 2008

What a great time of year for a refresher course in Sales 101!  No matter how long you have been in the game, you need to reinforce the basics a few times a year. 

Check out this short Power Tips article written by Michael D. Johnson.  Michael is the Editor & Publisher of "Top Dog Sales Secrets", the best-selling sales book featuring advice from 50 renowned sales experts. He is also the Founder and Publisher of SalesDog.com, an education resource for sales professionals.

What tips did you find the most interesting?  What tips would you add to the list?  Let's share our thoughts and learn together!
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Topics: sales tips

Cold Calling - How To Make It Work

Posted by Trish Bertuzzi on Fri, Dec 28, 2007

Always a raging debate...cold calling...does it work or is it a waste of time?  Well, that all depends on how good you are at it! 

Cold calling is a science and not an art form.  Lobbing an occasional call out to a prospect with a message that is all about you will never work.  Executing a systematic campaign that conveys a sense of urgency and communicates your value proposition in actionable sound bites will get you a 20% response rate.  Oh, I can hear the screams now...20%???  Yes, you should be able to connect with your prospect at a rate of 20%.

What you do once you make that connection is up to you.  We have seen reps that have the ability to launch the sales process in a meaningful way once they have a prospect on the phone and we have also seen reps that are so unprepared they allow the prospect to say "no" before they even get started. 

What are the key ingredients to successful cold calling?

1. Focus only on those prospects that fit your Ideal Customer Profile (ICP).  Take the time to define what your sweet spot looks like and then build a target list of companies that fit those parameters.  Don't assume that just because a company is in your database they fit your ICP! 

2. Execute a process that includes 4 touches in 10 business days.  Call, call, email, call.  Don't fall into the trap of becoming an Inside Sales Rep that communicates primarily via email.  Yes, I know people respond to you more via email but that is because they can blow you off easier.  You can't control the sales process if you don't have the ability to ask relevant questions, handle objections and position yourself against the competition.  You don't need a pen pal, you need a qualified prospect.
 
3. Always leave compelling voice mail messages of less than 90 words.
 
4. Emails should be text only, contain only 1 link and be as short as possible (for reading on a BlackBerry/PDA/SmartPhone). Also, emails should have no attachments and must contain a call to action.

5. For your final call, let the prospect know it is your final call.

Also, bear in mind that just because the prospect does not respond immediately does not mean that your message was not absorbed. If they fit your ICP, put them through this process again in 6 months.

Feel free to post any questions you may have.  Or, if you have great voice mail messages or emails you would like to share, feel free to post them.  We want to learn from each other!
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Topics: sales process, sales tips, cold calling, metrics

Advice for Motivating Inside Sales Reps

Posted by Trish Bertuzzi on Thu, Dec 27, 2007

4/23/14 UPDATE: We just released a research report on motivating and retaining inside sales reps in 2014. You can read more about it or download the ebook.

Read More

Topics: inside sales management, inside sales motivation, mentoring

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