Trish Bertuzzi
Author Jonathan Franzen said "one-half of a passion is obsession, the other half is love." With that in mind, ask anyone who's met Trish and they'll tell you - she is passionate about Inside Sales.
Trish often remarks on how lucky she is to work with an amazing team at The Bridge Group, helping Sales & Marketing leaders make the big decisions: on implementation strategy, process to improve performance, supporting technology, metrics & measurement.
Over the last two decades, Trish has promoted Inside Sales as a community, profession and engine for revenue growth. In the process, The Bridge Group has worked with over 220 B2B technology clients to build, expand and optimize their inside sales efforts.
I found this article on
www.justsell.com about a year ago and have kept it ever since. I think it is great advice for all those Inside Sales reps who are chomping at the bit to get to the next level in their careers.
Topics:
inside sales management,
inside sales motivation
Whether we like it or not, voice mail has become the first step in the sales process. There is quite a bit of debate surrounding whether to leave voice mail messages or whether to just keep dialing a number in the hope that the prospect will answer the phone. We vote for leaving voice messages....why miss an opportunity to create an impression?
Voice mail can be one of the greatest sales tools ever created if you know how to use it. The first fact you have to embrace is that, on average, only 5% of the voice mail messages you leave will result in a return call. Depressed about that? Well, don't be. Your voice mail message can and does serve more than one purpose. Of course it is fantastic when a prospect returns your call but even if they don't, you still have laid the groundwork for effective communication of your value proposition.
Think of your voice mail messages as value proposition building blocks. How effective they are in this strategy is predicated on integrating the technique into an effective outbound call methodology - more about that in a future posting. Let's focus for now on the Do's and Don'ts of Voice Mail Messaging.
Don't
- Refer to your company as the industry leader
- Spew your company history or name drop more than 2 relevant customers
- Reference the fact that they recently attended a trade show or downloaded a white paper
- Ask for a commitment of their time before you have established credibility
- Leave your email or web address in your voice mail message
Do
- Be concise, outline what you want to say before you make the call
- Limit yourself to 90 words or less - it will force you to focus on the message and not the fluff
- Provide a compelling reason for them to call you back
- Use vocal variety, people will hear the passion in your voice much more than they will hear the actual words
- Ask them to call you back "today" - convey a sense of urgency
If you view each voice mail message as a mini commercial for your product or service and invest some time in developing these actionable sound bites, when you do get in touch with your prospect, they will have a basic understanding of your value proposition and you will be that much more ahead of the curve.
Feel free to share any tips or techniques you have learned about voice mail. Let's learn from each other!
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Topics:
sales process,
sales tips,
cold calling,
lead qualification
I was on LinkedIn the other day and
found a post that asked people to recommend books on the art of selling. I thought this would be a good forum in which to share the information. I don't claim to have read them all but here are the books that were mentioned more than once....
- Endless Referrals by Bob Burg
- The Little Red Book of Selling by Jeff Gittomer
- The Little Red Book of Sales Answers
- Red Hot Cold Call Selling by Paul Goldner
- Selling to Big Companies by Jill Konrath
- You Can't Teach a Kid to Ride a Bike at a Seminar by David Sandler
This is a good start. If you have any others to add to the list, please feel free to post a comment! Let's learn from each other!
Topics:
sales tips,
sales tools,
inside sales motivation
The use of third party vendors for lead qualification is always a hot topic! I am hoping I can shed some light on it for you.
Topics:
lead qualification
