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Inside Reps Should be Using LinkedIn Company Follow

Posted by Matt Bertuzzi on Fri, May 07, 2010
 


Last week LinkedIn rolled out a new feature: “Follow Company”. My initial reaction was that this would just add to the information clutter problems that we’re all facing.

After a week of limited use, I can say my first impression was dead wrong. This tool should be added to the Inside Sales arsenal today.
 

What it does

LinkedIn describes the feature as follows:

Starting today, you can be in the loop on new developments, potential business opportunities or even job opportunities by following companies of interest to you

Here is how my LinkedIn homepage looked this morning (you can see 2 examples of companies I’ve chosen to follow).

 
What it gives Reps

On this blog and in conversation with clients, we stress the importance of trigger events and delivering timely, relevant & compelling messaging in outbound prospecting efforts.

“Follow Company” gives your Reps a stream of potentially relevant trigger events that use changes in the buyer’s environment to potentially engage in conversation. For example:

  • Departures and/or new hires in target roles
  • New job opening in target departments
  • Internal role changes that might spur re-engagement

Now, I’m sensitive to the difficult balancing act between crafting buyer-centric messaging and establishing & meeting Inside Sales productivity goals.

The reason for my bullishness on this tool is that it’s native to LinkedIn and doesn’t add to the growing list of applications & sites that are involved in pre-call planning. 

 
Who it's best for

There are some limitations to which types of organizations can or should be followed. Follow Company works best for:

  • Companies that are large enough to have formal LinkedIn Company profiles
    I've found 3 person shops that have claimed their profiles and much larger organizations that have not.

  • Companies that aren't so large as to inundate you with information
    Netflix, for example, had 1 role change, 8 job postings & 4 employee departures all within the last 7 days.
     

But what do you think? How do we walk the fine line between preparation and activity?
Can this tool be useful in your Reps’ prospecting efforts?

Also, here’s a great write-up on the how to use Follow Company. Thanks for listening

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COMMENTS

Thanks for the excellent summary, Matt. I'm particularly interested in exploring your last question with our community. Are you seeing call metrics change as new tools and technologies allow inside reps to research and personalize each contact in an automated way? If activity (e.g. number of contacts) is going down due to this preparation, are we seeing corresponding increases in productivity and results - or are we just reaching fewer prospects?

posted @ Friday, May 07, 2010 9:30 AM by Anneke Seley


Matt, 
 
I love linkedin and consider it to be one of the most up to date resources an Inside Sales professional has in his/her arsenal. Having said that there are a growing number of pre-call planning tools and you could get information overload if you are having alerts set to a large number of companies. For example, InsideView is pretty good at giving updates on various levels regarding Trigger Events from a company perspective but I would trust linkedin from a personell change perspective. I think the key is to draft up a template for pre planning activity and stick to it. If you have a tool that automates you to trigger events dont have it set to tell you about hundreds of companies...keep it manageable and designated time to look through it like once a week on Friday mornings. My point is that these tools and features are all great but they could quickly overload you if you dont have a preset prospecting plan that consolidates pre call planning activities to a disciplined regimen.

posted @ Friday, May 07, 2010 10:16 AM by John Murphy


I have been a Linked-In member for quite some time. Thanks for the tip. I am setting it into action now to find those folks in select companies that can use my insurance planning.

posted @ Friday, May 07, 2010 10:37 AM by Keith Raggio


@Anneke what a great topic of discussion for the AA-ISP Leadership Summit next week! 
 
@John excellent point about using the tools in conjunction with a disciplined process. That is *the* question - how do we make sure the tools are enabling, not distracting? 
 
@Keith thanks for the comment. Let me know if/how you succeed!

posted @ Friday, May 07, 2010 12:39 PM by Matt


Here's a little video to show people how to use it. http://ow.ly/1IrnF Feel free to share.

posted @ Friday, May 07, 2010 7:08 PM by Kevin Gaither


Matt great question about how much activity should you put in pre-call. We definately walk the line with it here at AG. I will say however, I would rather my reps do no planning than do too much planning. EG: I would rather 100 dials with no planning then 50 with planning. This only pertains to cold calls, not nurture or warm leads. I have run both methods with my team and always get more forecast from the increased activity levels.  
 
 
 
Thanks again for the blog!

posted @ Thursday, May 13, 2010 9:58 AM by Chris Lang


Another example of the benefit of using all your tools and increasing your productivity with technology. Now, you can be informed of changes in the company before your "gate keeper" :-)

posted @ Sunday, May 16, 2010 1:01 PM by Dan Tyre


Matt, 
 
 
 
thanks a lot for posting that, so much passes by without noticing. Great new feature I put into place right away. 
 
Roy

posted @ Sunday, May 16, 2010 6:26 PM by Roy


Matt, I think that it is definitely more difficult for defining a clear strategy when it comes to participating in social media. However, there are great sites like SalesFuel that integrates with LinkedIn, so that B2B marketers and sales reps can use social selling to make warmer sales calls. Try the free trial and connect to 32+ million companies with in-depth profiles.

posted @ Tuesday, May 25, 2010 11:29 AM by Jethro Jean-Baptiste


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