Your Reps are spending significant time, effort & energy trying to speak with prospects live.
When the great miracle happens and a prospect tries to call your Sales Line, are you making it easy for them? Are you sure?
Many companies have a department they’re not even aware of – Sales Prevention. It’s comprised of delightfully polite, yet ultimately rage-inducing auto attendant that prevent Prospects from reaching your Sales Reps.
The good news is that there’s a way to downsize the Sales Prevention Department. Here’s how:
- Dial the phone numbers listed on your website, booth, cut sheets, etc.
Make sure you call the main line and the sales line (if they’re separate). This will help you understand the prospect’s experience.
How quickly is the phone answered, if at all? If you have an auto attendant, is the Sales option 1st, 2nd, 6th? Is the prospect forced to listen to a commercial before you provide them with routing options?