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The Cost of Email Insanity

Posted by Trish Bertuzzi on Tue, Jan 06, 2009
 

You have seen us blog on multiple occasions about the trend of Inside Sales Reps moving away from using the phone to communicate with prospects towards using email instead

If you have read our postings, and the fiery comments they sparked, you know that email as a form of communication is a raging debate!

Well, this weekend my niece recommended I read a book titled The 4 Hour Work Week.  It is about designing the life you want and I am sure I will read it and then post about it later....but I digress. 

I was reading the author's blog and he referenced an article in the New York Times titled Lost in E-Mail, Tech Firms Face Self-Made Beast.  I read the article and holy crap....email truly is the enemy of productivity. 

Check out this excerpt:

A typical information worker who sits at a computer all day turns to his e-mail program more than 50 times and uses instant messaging 77 times, according to one measure by RescueTime, a company that analyzes computer habits. The company, which draws its data from 40,000 people who have tracking software on their computers, found that on average the worker also stops at 40 Web sites over the course of the day.

The fractured attention comes at a cost. In the United States, more than $650 billion a year in productivity is lost because of unnecessary interruptions, predominately mundane matters, according to Basex. The firm says that a big chunk of that cost comes from the time it takes people to recover from an interruption and get back to work.

Wow....$650B...we could bail out a whole industry with that kind of cha-ching!

So, here is what I am going to do:
I am going to take the 1st step in the process of becoming more productive- actually the second step as taking our company back to Power Hours was the 1st. 

I am setting my email to send & receive only once an hour. Doesn't sound like much does it but before you think that, check and see how often your email is set to send/receive.  I bet it is every 10 - 15 minutes.  Think about that...you let yourself get interrupted every 10 - 15 minutes.  Why? 

I would love to hear from any readers that have already taken steps to cure their email addictions and lived to tell the tale!  Also, if you read Tim's book, what did you think?  Can we have the life we want by working 4 hours a week?

(Photo by daveboudreau)

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COMMENTS

This is pretty timely. I started reading 4 hour week a year ago. And lost interest. I haven't had the "time" to get back to it. And I actually picked it up the other day to start reading again.  
 

posted @ Tuesday, January 06, 2009 8:57 AM by peter caputa


We get emails from customers and internal people that if you don't respond sometimes within the first 20 minutes they walk over to speak to you. One of the reasons I check email every 15 min through the day. It's a trap that you can't seem to get out of.

posted @ Tuesday, January 06, 2009 8:59 AM by Silvana Sears


@ Silvana. Not sure what kind of expectations your customers have but if it requires instantaneous responses...that is a tough challenge especially as you continue to grow your business. 
 
 
 
That aside, you internal challenges with email and urgency sound like they are based on corporate culture. Productivity is greatly reduced by constant interruption. It would be an interesting exercise to see what would happen if you pushed back and made yourself less available. What I have heard from people who have tried it is that the issues sometimes resolve themselves.  
 
 
 
My point is, email ruling our lives is a trap we create ourselves but as in all traps, there is a way out - we just have to be creative!

posted @ Tuesday, January 06, 2009 10:11 AM by Trish Bertuzzi


I'll check out the book. My PDA email is set to send and receive every hour. My laptop email is set to manual. I don't think I've ever gotten a complaint that I wasn't reachable.

posted @ Tuesday, January 06, 2009 3:17 PM by Rick Roberge


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