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Rules for Conducting Effective Demos: Part 1

Posted by Laurie Page on Thu, Jun 19, 2008 @ 10:28 AM
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Conducting demos is an established step in almost every sales process. I thought I would share with you some of the skills that you need to acquire to ensure that the demo is effective and showcases not only your product but also your sales ability.

Rule Number One - Establish a Demo agenda:

From a communication perspective this:

  • Sets a vision with the prospect that you are organized and professional.
  • Sets the stage for what you are going to discuss.
  • Communicates an estimate of the length of the meeting to show you are cognizant of the importance of their time.
  • Allows you to check-in with the prospect to make sure you are going to cover everything he/she hopes to accomplish.
  • Allows you to create a vision for what you want to accomplish.

From a process perspective this:

  • Should start with a first bullet that allows you to take a few seconds to confirm the prospect's pain, reiterate the conversations you've already had with them. Things may have changed and you may have additional participants in the meeting that aren't up to speed.
  • Forces you to stay on track.
  • Allows you to control the meeting. If the prospect brings you off track, you are able to say something like "keeping with the agenda, I'd like to continue discussing xxxxx".
  • If you are nearing the end of the meeting, but would like to continue, you should always get the prospect's agreement before you proceed. This is not only courteous but also serves as a qualifier to see how engaged in the process they are.
  • Should always end with this bullet "Determine Next Steps". This documents the fact that both you and the prospect have committed to defining what the next steps in the process should be.

So, hope this helps. Lots more to come in the future on how to deliver effective demos. Stay tuned!


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COMMENTS

Great outline, short, succinct and to the point. Looking forward to seeing the other rules.
I always make sure my teams (salesperson, sales engineer) build the agenda together and have assigned roles for each of the steps above. They also schedule 15 minutes after the demo to debrief.

posted @ Thursday, June 19, 2008 11:18 AM by Tracy Walton


Thanks for Rule #1. I know, from bad experiences, how important it is to get sales & pre-sales engineering on the same page.
This benefits everyone on the call: sales, the client and the internal supporting resources.

posted @ Thursday, June 19, 2008 12:13 PM by Anonymous


This is a great framework. I reinforce my team, by conducting a weekly role play session. In these sessions each sales rep has a chance to practice their presentation skills using our company messaging in a real world scenario. We practice all of the steps outlined in the communication perspective as well as from the process perspective. Team members act as the prospect decision making team and question the presenter from a management perspective. The toughest audience is your colleagues, so giving and getting constructive feedback from them is priceless.

posted @ Tuesday, June 24, 2008 3:32 PM by Cindy Littlefield


The last point about "Determine Next Steps"-- 
 
This is a key to establishing a good working relationship going forward, and not because it benefits the seller. When the sales agent has firm, concrete goals for the direction of the sales process, it empowers the buyer to make better decisions. It is absolutely a way for the rep to demonstrate that they have the prospect's best interests in mind.

posted @ Wednesday, June 25, 2008 6:52 PM by Steven R. Watts


Good stuff I like the following 2 websites for Webinar/Demo best practices, tips and tricks. 
 
 
 
http://www.secondderivative.com/DemoGurus.html & http://www.wsuccess.com/ 
 
 
 
Chris

posted @ Thursday, June 26, 2008 4:34 PM by Chris


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