COMMENTS
Great outline, short, succinct and to the point. Looking forward to seeing the other rules.
I always make sure my teams (salesperson, sales engineer) build the agenda together and have assigned roles for each of the steps above. They also schedule 15 minutes after the demo to debrief.
Thanks for Rule #1. I know, from bad experiences, how important it is to get sales & pre-sales engineering on the same page.
This benefits everyone on the call: sales, the client and the internal supporting resources.
This is a great framework. I reinforce my team, by conducting a weekly role play session. In these sessions each sales rep has a chance to practice their presentation skills using our company messaging in a real world scenario. We practice all of the steps outlined in the communication perspective as well as from the process perspective. Team members act as the prospect decision making team and question the presenter from a management perspective. The toughest audience is your colleagues, so giving and getting constructive feedback from them is priceless.
The last point about "Determine Next Steps"--
This is a key to establishing a good working relationship going forward, and not because it benefits the seller. When the sales agent has firm, concrete goals for the direction of the sales process, it empowers the buyer to make better decisions. It is absolutely a way for the rep to demonstrate that they have the prospect's best interests in mind.
Good stuff I like the following 2 websites for Webinar/Demo best practices, tips and tricks.
http://www.secondderivative.com/DemoGurus.html & http://www.wsuccess.com/
Chris