Twitter for Sales Reps: Big Hat - No Cattle

Posted by Trish Bertuzzi on Wed, Sep 04, 2013

 


"Big hat and no cattle” (or “all hat and no cattle")
(US, idiomatic) Full of big talk but lacking action, power, or substance;
Apr. 25, 1981 Globe & Mail ‘One of the major raps against him was that he was all hat and no cattle. That is, he had a lot of style but not much substance.’

Warning: If you are someone who makes their living in/around/by ‘social,’ I’m not writing this particular post for you. I am writing for the thousands of sales reps who are being advised to use Twitter to engage with prospects and establish 'thought leadership.' Read on and make up your own mind.

I love Twitter. I love the brevity. I love seeing what my friends & colleagues are chatting about. I love getting RTs and favorites and all those things that make me feel so popular and interesting. And then damn Twitter had to give me analytics and allow me to see exactly how engaged my ‘followers’ are with what I’m sharing.

Net net: my bubble was burst!

At the time of this writing I have ~5K followers. Not a huge number, but not inconsequential. When Twitter released analytics, I took a peek at the data to see what was what. After all, I’m making an investment in curating the best of what I see/read/find and want to know the return.

I discovered that while Twitter feels great around activity, it’s less so around engagement. Put more simply -- people may view and RT your stuff, but rarely do they (or anyone else) actually click through and read what you are sharing. Bummer.

A concrete example using twitter analytics

twitter analytics

Here's what this is telling me for this particular tweet:

  • It was Favorite’d 3 times (activity)
  • It was RT’d 2 times (activity)
  • It had 3x my normal reach (activity)
    -and-
  • Only 8 people actually clicked on the link (engagement)

So by simple math we have: 4870 followers + 2 RTs (assume followers of 1.5K each) = total audience of 7,870. 8 clicks / 7,870 = engagement rate of .1%. Yikes!

That knocked me for a little loop, but not enough to make me abandon ship. So….

We decided to take a deeper dive into the data.

So I asked Matt to do some digging. He selected 25 twitter accounts to analyze. (Big names in the Sales game with follower counts ranging from 2K to 20K.) He ran an analysis (5 tweets per test subject) and uncovered the following.

The average per-tweet “engagement” rate is roughly .1-.3% regardless of follower count. These are basically the same rates as display/banner ads.

Sales Engagement Rates

So where does this take us?

Well, if you are salesperson who wants to become a ‘thought leader’ to your prospects by sharing valuable content and great information, you might want to invest your time elsewhere.

Think a Postwire portal. Think LinkedIn updates. Think personal nurture emails. Think sniper rifle as opposed to shot gunning it out there and hoping it gets seen and absorbed. Your average Twitter user sees at most 10-maybe-15% of their total stream. It’s hard to 'engage' with what you don’t see.

That being said...

Twitter can have huge benefits for sales reps.

Here are just a few that come to my mind (in order of likelihood):

  1. You will have fun and share with your community
  2. You will discover and engage with smart people
  3. You will learn a ton. (Please be one of the few that actually click through and read some of the content. It can be quite good!)
  4. You will uncover prospects that aren’t in your territory. Share that information internally.
  5. You will uncover prospects that are in your territory and talking about topics that make them relevant for you. Bingo – you just got lucky!

Net net

I still love Twitter and will continue to participate, but my advice for sales reps is to do your own analysis.

Calculate your level of activity and your level of engagement. In other words, take a break from all that thought “sharing” to turn around and see if anyone is actually following you in a meaningful way.

Based on the data, decide where and how to invest your social time. Thanks for reading.

Have you dug into your twitter analytics? Has it changed the way you share?


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Topics: inside sales tips, technology

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